Refund policy

We want you to be satisfied with your purchase.

We offer a 14-day return policy: you may submit a return request within 14 days, excluding the day you receive your order.
However, at this time, returns are only accepted in cases of defects or improper quality.

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How to request a return for a defective or non-conforming item

Please contact us using any method convenient for you:
— Telegram
— WhatsApp
— Email: evermore.studio.ru@gmail.com

If your request is approved, we will send you detailed instructions on how and where to return the item.
Please note: items sent without prior return approval will not be accepted.

You may also contact us at evermore.studio.official@gmail.com at any time to clarify return policy details.

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Damages and defects

Please inspect your order immediately upon receipt.
If the item is defective, damaged, or does not match your order, contact us right away so we can evaluate the issue and offer a solution.

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Refunds

We will notify you once we have received and inspected the returned item.
If the return is approved, the refund will be automatically issued to your original payment method within three business days.

Please note: your bank or payment provider may require additional time to process the transaction.
If more than 15 business days have passed since your return was approved, please contact us via Telegram, WhatsApp, or Email.